Tiydo Shop (“we” and “us”) is the operator of (https://tiydoshop.com)
(“Website”). By placing an order through this Website, you will agree to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to protect and set expectations for our service mutually.
Subject to stock availability. We try to maintain accurate stock counts on our
website, but from time to time, there may be a stock discrepancy, and we will not
be able to fulfil all your items at the time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item, or if you would like for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and
destination of the items in the order. Shipping payment will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Please look at our return policy on the Refund and Returns Policy page.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We can offer
a more specific estimate when you choose your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within two business days of payment of the order.
Our warehouse operates Monday – Friday during standard business hours, except
on national holidays when the warehouse will be closed. In these
instances, we ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Tiydo Shop will ship to P.O. box addresses using postal services only. We are
unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to the store.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please get in touch with us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
property from the courier and get in touch with our customer service. If the
the package has been delivered without you being present; please get in touch with the customer
assistance with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by the customer upon arrival in the destination country
If you change your mind before receiving your order, we can
accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an
order has already been sent.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the package lost.
10. Customer service
For all customer service inquiries, please submit a question at